Orkin of Lorton, VA

“Orkin’s negligence, laziness, and incompetence by one employee has caused a severe infestation to spread in the Highpointe Condominium at Rippon Landing. The Orkin man assigned to that complex (see pics attached) is not taking any action to address the SEVERE Cockroach infestation in my building. Each month, all he does is walk the halls and pick up roaches. Sir, I can do that 😒. Why aren’t you using any spray equipment? What are you doing to treat the infestation? Why am I paying a monthly HOA fee for pest control if Orkin is not doing their job?”

jay morrison via Google

“If I could given 0 starts I would. Every single person at the company I spoke to would give me a different answer. I had technicians show up to my house because appointments were made without my knowledge (despite repeated calls to tell them this cannot happen). I was told I had to pay for a monthly service, only to be told later I had to pay another outrageous fee to take care of the only problem I called about in the first place. I had rude inspectors show up, damage to my walkway because the technician came and performed work without me present. Everytime I scheduled an appointment it would get changed and I would have to call back to explain to a new person that I work full-time outside the home and cannot accommodate last minute changes. Even trying to cancel the service was impossible, I was told NOT to cancel at the beginning of the month since I was already charged for the month so I'd be "wasting the service", only to call at the end of the month to cancel and be told I still had an outstanding balance because I got the service that month. At every single point with every single person I interacted with I was lied to. The worst part, I still have a pest problem they were unable to solve, probably because I told them the normal traps weren't working and that's all they would put out and provide. Could not recommend LESS. Save yourself the stress.”

Hannah Schlechter via Google

“Exceptional service to address mouse issues. I called at 7:30 am on a Sunday and a live person answered the phone. They sent a technician and a home inspector out. The technician found and patched holes, set traps and provided advice. He even swept up after himself. Such a relief to have help. I’m very grateful.”

Lisa Thatcher via Google