Orkin of Carrollton, TX

“I tried to work with this company for a couple of months, but every month there was a new issue. I made several attempts to resolve the problems before finally deciding to cancel my service. After I requested to cancel, Chris, the Service Manager in Fort Worth, repeatedly texted me trying to convince me to keep my service. However, when I was finally able to speak with him on the phone, I was shocked by how unprofessional and rude he was. Instead of listening to my concerns, he dismissed them by saying my complaints were “neither here nor there” and claimed the problems existed before he got involved. He argued with me about their product rather than trying to resolve the issues. He also insisted I had received a credit, but when I explained what was actually reflected on my credit statement, he simply told me it “doesn’t matter.” I have never experienced a manager who handled a customer with such disrespect and lack of professionalism. Rather than trying to make things right, I felt dismissed, argued with, and treated as though my concerns didn’t matter. Based on my experience, I cannot recommend this company.”

MARY JOHNSON via Google

“Jennifer Goodman was wonderful when she inspected my house for termites. She found lots of problems that need to be addressed with rats and such. She will come back tomorrow to meet with my family to discuss what needs to be done to make the house better.”

Meredith Whited via Google

“If I could give ZERO stars I would! Worst service ever. I’ve been with Fox pest control for years and wanted the best of the best for an issue I’m having and I was sold the service perfectly I was told everyone would have to leave the house including my pets 3 dogs 2 cats and 2 Guinea pigs. I took them all to Petsmart for day camp. The technician arrived 1.5 hrs late and he didn’t treat my home for what I needed all he did was a regular treatment. I wasted all this money on pets hotel for nothing he said my pets and my children could be home since it’s non toxic. I told him the service I need is not preventative since I have an active problem! He ignored me and also didn’t even treat my whole backyard! Only around my home! So much for we will investigate and solve your problem! Not satisfied at all! I’ve called multiple times since Saturday to escalate to a manager and nothing! Called today twice and was hung up on! Third time they said a manager would call me right away here we are 4 hrs later! Worst experience and customer service is the worse! Stay away from this place!”

Lisa Williams via Google