Orkin of Chesapeake, VA

“I really wanted to have a positive experience with Orkin, which is why I stayed with the service for over three years. I had heard great things about the company and trusted that my long-standing German roach issue would eventually be resolved. Unfortunately, that has not been my experience. Over the past three years, I have consistently followed the guidance provided to me and paid for ongoing service, yet the root problem has never been fully addressed. Most recently, after I left an honest review, Orkin reached out and offered three complimentary services to rectify the situation. I was hopeful that this meant things would finally move in the right direction. However, the follow through has been disappointing. I tried to coordinate with them on multiple times for a call, but the communication completely flatlined. Despite several scheduling attempts on my end, no one has followed up. It has now been about a week with no response. This pattern of being told someone from management will reach out and then hearing nothing has unfortunately been consistent throughout my time as a customer. At this point, I am less concerned with apologies and more concerned with results and accountability. I remained a customer for three years because I genuinely wanted this issue resolved and believed in Orkin’s reputation. Sadly, the level of service and communication I have experienced has not reflected that reputation. I hope this feedback encourages meaningful follow through for future customers.”

Danielle Williams via Google

“If I could give them 0 stars I would. PLEASE DO NOT TRUST THIS COMPANY FOR SERVICE. They are terrible communicators and consistently lie about when they are coming out for service. They have seeminlgy put us the schedule for 4 weekends in a row and the morning of each time we get a call saying that no one is available to do the job. We are constantly told when booking that we are the first ones scheduled on the job for that day yet we will get a call saying they chose to go do a different job instead of ours and now have no manpower to be able to complete our job. This was an EXPENSIVE two day job that has now spanned over 30 days. Never again will I trust this company with my money or my business and you should not either.”

Lilly Strother via Google

“The technician provided an excellent service who carefully explained possible causes and possible solutions to issues we discovered as we both traveled through my crawlspace and throughout my house. Hat's off for a job well done!!!”

Thomas Norris via Google