Orkin of Knoxville, TN

“Gave a credit card on file for payments for several years now. Got a bill in March saying I owed more. Called and paid the extra, and they said my balance was paid. Next month, I get another bill. And several months go by, that I continue getting a bill that is going up. I call again and they tell me ignore the bill, my account is good - two more times. I was told their new system was billing people incorrectly, just ignore the bills, which I did not - because I don't just "ignore bills." I get them straightened out. Then I get a collections call while I am at work, WHILE they are still taking payments off my credit card every month and telling me my account is good. I finally cancelled the service over that. I pay my bills so that I am NOT hounded by creditors - to be hounded by one I am actually paying regularly and have been for years. I supposedly did not make payments last year that THEY are supposed to take out every month. I called four times since then, even made an extra $56 payment in March (well after any balance should have showed from last year), and they continued telling me my account was paid every time I called. I paid this "final" balance, again, and they tell me that my balance is paid in full. Again. Another couple hundred plus dollars. I don't mind paying my bills, but if I had a balance from last year, that should have been on the statement in March, not a balance that kept growing even as they kept taking payments on my credit card.”

Judy Gutierrez via Google

“From the moment I called to request an evaluation, I was treated with courtesy and kindness. The staff are very knowledgeable and helpful. Trevor was awesome and very thorough with our first inspection and treatment for our pesky critters and told us what to expect.”

Tanya Winstead via Google

“Simple call for normal pest control service. They send an inspector to sell you a job and do not stand behind it. We were way overcharged for a service that was half done. HVAC issues afterwards with being told they didn’t do it…..mind you we have been up there before the work no issues, during the work, and after ourselves. NOW my cat kills a MOUSE in the house…. The whole reason we were SOLD an insulation removal and replacement for a MOUSE infestation because they had “special” insulation to keep this from happening. 1st time we have had one in our home YEARS even with the “infestation” and it’s after their service. Just don’t use them. They truly do not stand by a money back guarantee. Oh we also still have the SAME problem we called for.”

Courtnee Madden via Google