Orkin of Portage, MI

“The representative call to schedule the first visit was pretty thorough and they were able to send someone out next day. The technician (?) who came out was personable and easy to talk to. The way he talked us through everything and added in some banter to make it all feel natural was nice, as someone who also performs a customer service role. We've gone with Griffin in the past, but will go with these folks for sure going forward.”

Robert Gillett via Google

“Short answer: Large company that is as unhelpful as it is expensive. Long answer: we had bats and squirrels in our attic and walls. The sales person led us to believe we were getting a full coverage pest control guaranteed for 5 years that would cover all sorts of pests that enter the home. There was also mention of removing the bats from our side porch and that's why we went with Orkin over other companies even though it was quite a bit more expensive, however we paid $3k only for unnecessary, redundant ridge guard on our roof (we had our roof redone a month earlier trying to get rid of the bats and squirrels and the roofing company placed ridge guard for us then), despite the photo evidence of holes on our soffit were the squirrels were getting in. I had agreed to the ridge guard because I thought it had something to do with their warranty. The contract was bare bones and leaves them with control over what they will or will not do. They won't do anything else until we pay at least another $1.2k+. Every employee I have spoken with is entirely lovely and sounds empathetic, but they are ultimately unhelpful. There is nothing we can do to get our money back and 2 years later we still have squirrels and bats in the attic, walls, and porch. And now mice too! I'd recommend seeking out a different pest control company. Orkin has ultimately left us feeling a mix of confused, deceived, and helpless after taking several thousand dollars from us. Big company energy. EDIT: I have contacted your office at least 5 times over the past two years to no avail. Thank you for the customer care number.”

Meggan Wollberg via Google

“We live in a very wooded area, and have been using Orkin for several years. Our technician, Chris, is always the same person, and he is extremely trustworthy. The company always sends a text two days before to remind me of the service, and then they follow up two hours before with a window. We have complete trust in the thoroughness and care that Chris takes with our property. I highly recommend Orkin in the Kalamazoo, Michigan area.”

Kathy Wegley via Google