Orkin of Richardson, TX

“I feel like I was taken advantage of. I called orkin to my home because I found evidence of carpenter ants by a window. When the salesman came out, he searched the house and said we had rats in our attic. Having two babies at home, I obviously agreed to pay whatever I could to rectify the situation. So instead of $750 for carpenter ants, we paid almost $5000 to remove rats too. However, after two weeks of setting traps, ZERO rats were found. Not even one. I feel this is predatory and I was prey as a new mother trying to keep her children safe. Would not recommend. UPDATE: I called the number requested by the company below and was asked if somebody from service could call me back. Do you think I received a call back? No. Another scam to try and make it look as if they care about doing genuine business.”

Registered Nurse via Google

“I don't even know where to begin with my experience with Orkin. I decided to give them a try during the rainy season because I wanted to get ahead of potential pest and mosquito problems so my family and I could actually enjoy our outdoor space. Unfortunately, the entire experience has been one frustrating issue after another. I initially spoke with a sales rep and scheduled my first pest treatment along with a free attic inspection for possible mice activity. I was told both appts were scheduled for the same day. The pest control tech showed up and completed the service, but the attic inspection rep was a complete no-show. That should have been my first red flag. When I called customer service, I was informed that the inspection had never actually been scheduled. Later, Jason from the local office contacted me and explained that the call center had made the scheduling mistake. To be fair, Jason was professional, helpful, and thorough during the inspection once it was finally rescheduled. He gave great recommendations and a quote for attic insulation. Although the price was higher than I could afford at the time, I appreciated his honesty and intended to revisit the service later. Unfortunately, the problems didn't stop there. Just three days after my first treatment, I noticed another pending charge on my account. I called customer service and was told I had been placed on monthly autodraft billing. That made no sense considering my treatments were only supposed to occur every other month. I specifically requested that payments only be drafted after services were actually rendered. The rep assured me that autodraft had been removed and refunded the extra charge. Fast forward to my second scheduled treatment on 5/7. I noted another draft hit my account on 5/6. I called customer service again, and Kay informed me that the previous rep had never canceled the monthly autodraft. At that point, I told her I was considering canceling my services altogether, but she convinced me to give Orkin another chance since the money had already been withdrawn. She also assured me the autodraft issue had finally been fixed. Then on 5/7, no tech showed up for my scheduled treatment. After yet another call to customer service, Qwana informed me that someone had moved my appt from 5/7 to 5/14 without notifying me. At that point, I requested to cancel everything and receive a refund. Once again, I was persuaded to give Orkin "one more chance" after being offered 15% off future services and promised that a tech would come out the very next day between 4-6PM. Surprise, surprise no one showed up the next day either. I called customer service again, and after explaining everything for what felt like the hundredth time, I asked to officially cancel all services and process my refund. The rep rushed me off the phone, simple saying the refund would be returned to my card on file. something felt off, so I checked my online account shortly afterward and discovered my treatments were STILL active. I waited about 30 minutes and called bac to speak with a different rep named Raisin, who was honestly the only customer service re that seemed genuinely helpful and transparent. She informed me that the previous rep hand did not cancel my services and hand not even started the refund process. She also informed me that the previous rep had scheduled the appt for 5/3 instead of next day, which is wild considering we can't go back in time. Raisin apologized, stated she canceled everything properly, and escalated my refund request to management due to the repeated scheduling failures and services not being rendered. She told me a manger would contact me the next business day. It has now been two business days, and I still haven't received a call from a manager. My account still shows scheduled treatments online, and at this point, I'm seriously considering going directly to the local office just to get answers. Would not recommend 2/10”

Myeshia Semba via Google

“Had some scheduling problems for a period . They would say they were coming and the didn’t . Mgr straightened that out and sent two guys out . One to survey my house and property and the other to treat my house. Both were professional and exactly on time. I appreciated their attention to detail and feel confident in their service provided. Just don’t call the National number ( that’s where the problem was ).”

Jimmy Booles via Google