Orkin of Riverside, CA

“⭐ Very Disappointed After 15+ Years as a Customer I have been a loyal Orkin customer for over 15 years, and unfortunately, today’s experience was disappointing enough that I decided to cancel my service. I had my regular monthly service scheduled for today, but due to a family emergency, I simply asked if the appointment could be moved to the following day. Instead of showing any understanding or basic customer service, I received a very rude response. I was told that services need to be completed monthly and that if I skip service, my account could be terminated in the future. After more than 15 years of paying for this service, I found the way this was communicated completely unacceptable. I wasn’t refusing service or asking to skip a month—I had a family emergency and was asking to move the appointment by one day. This is a paid service, not a free favor. Long-term customers should be treated with respect and some level of understanding, especially when an unexpected family situation comes up. I contacted my local Orkin branch immediately afterward and canceled my account. It’s unfortunate that after more than 15 years as a customer, one interaction and a lack of basic courtesy were enough to end the relationship. Customer loyalty should mean something.”

Tawseef Siddiquie via Google

“We had a great experience with our new Orkin technician, Caleb, today. He was extremely detailed, thorough, and took the time to explain everything in a way that was easy to understand. Caleb was very informative about the treatment process and answered all of our questions with patience and professionalism. In addition to being knowledgeable, Caleb was pleasant, friendly, and courteous throughout the visit. It was clear that he genuinely cared about providing excellent service and ensuring that we felt comfortable and informed. We truly appreciated his attention to detail and positive attitude. Orkin is fortunate to have Caleb on their team, and we look forward to working with him again in the future!”

Christine Flot via Google

“We had a horrible ant problem, where I sprayed the outside of our home to keep them out over a few months but they came in through cracks and then through the walls to upstairs. It was bad before but got really horrible at that time. I called Orkin and they came by the very next day. We had Joseph come by for a termite inspection first. Just after he left, Donovan came by and sprayed the entire backyard and home. All I had to do was sign, charge the card on file and go back to making dinner. I'm excited to see all the ants gone by next week and very excited the pesticide can work into the nests since it takes time to kill them. They even sprayed for fleas while they were there! We want to never see ants again, so we signed up for monthly service, with the highest possible extermination for 90 a month. I will update on the results, but it all sounds wonderful and I can't believe it was so simple to get this done the entire time. I wish I did this in October when we first had ant issues.”

Derek Baker via Google