Orkin of Shoemakersville, PA

“I’ve lived in my home for five years and only recently began experiencing a mouse problem. The mice got into my dressers and clothing, creating a significant cleanup issue that quickly became overwhelming. Because I needed help with both cleanup and identifying and sealing potential entry points, I contacted Orkin. During my initial phone call, the representative was focused on selling services and did not seem to listen to my concerns. I was quoted approximately $170 for the initial visit. Before agreeing, I specifically asked whether cleaning and sealing potential entry points were included because I could not afford unexpected costs. I was assured that the quoted amount would cover everything I needed. A few days later, a technician named Carlos arrived. He inspected the home and set traps but did little else. When I asked about sealing entry points, he informed me that he did not perform that service. Another representative then inspected the property and advised that sealing would likely cost over $1,000. This was completely different from what I had been told when I scheduled the appointment. Feeling misled, I contacted Orkin to request a refund. The service provided during the initial visit was something I could have easily done myself for a fraction of the cost. After I complained, Orkin sent additional representatives, including John. They were polite and expressed sympathy for my situation. Initially, they indicated they might help with the cleanup and sealing at no additional charge due to my poor experience, which I greatly appreciated. However, the conversation quickly shifted toward selling additional services that were unrelated to the reason I contacted Orkin. For example, they recommended a basement dehumidifier system costing approximately $2,500. While that may be a worthwhile improvement in the future, it was not related to the issue I called about and was not within my budget. They stated that the cleanup and sealing assistance would be provided, but once I declined the dehumidifier purchase, communication stopped. They told me not to proceed with cleaning because they would be following up, yet I never received the promised call. What made the experience even more frustrating was how I was treated when I explained that I could not afford the additional $2,500 dehumidifier system. I had been upfront from the very beginning that my budget was limited and that unexpected expenses were a major concern. Rather than feeling like my situation was understood, I felt embarrassed and judged for not being able to move forward with such an expensive service. The tone of the conversation changed noticeably once it became clear I was not purchasing the additional work. As a customer already dealing with a stressful mouse infestation, being made to feel uncomfortable about my financial situation was disappointing and unprofessional. My primary frustration is not simply the cost. It is that I was told one thing when scheduling, received a completely different service when technicians arrived, and was repeatedly led to believe additional help was coming when it never materialized. I feel my time was wasted, I was misled about what services would be provided, and I was left in a worse position after delaying cleanup based on promises that were never fulfilled. Overall, I feel that Orkin failed to deliver what was promised, used my complaint as an opportunity to sell additional high-cost services, and then stopped communicating when I declined those services. Do not go with this company. They will lie to upsell you and do what they need for themselves. Lesson learned, I will be choosing a mom and pop in the future. - edit- changed from 2 stars to 1 star. No one ever followed up to check on the traps even though I paid the initial pest control fee. Even though someone responded to this review that I would be contacted, no one ever did. Biggest waste of $170 I ever spent. Go with a pest control company that actually cares”

Nikki Vilanova via Google

“Orkin recently completed a rodent and squirrel exclusion service at our home, and we couldn’t be happier with the results. Rob and Michael were outstanding—professional, knowledgeable, and thorough throughout the entire process. They took the time to identify and seal every possible entry point, giving our family real peace of mind. When the issue was first identified, we were informed that exclusion work was not included as part of our regular pest control service, which we completely understood. This type of work is much more intensive and requires specialized attention to properly address the problem. Knowing the amount of damage rodents and squirrels can cause if left untreated, the investment was absolutely worth it. We truly appreciate their hard work, expertise, and attention to detail. Highly recommend Rob, Michael, and the Orkin team!”

Drew via Google

“Fantastic professional work is all I can say!! They are definitely the best in pests. I was a little skeptical at first because you read reviews and wanna pick who’s right for your home and family. I am so glad I picked Orkin. Don’t believe some negative reviews, make your own opinion, like we did!! Very happy customer!!”

Laurie Strode via Google