Terminix of Chatsworth, CA

“I had a very disappointing experience with Terminix from the very beginning. During the initial inspection, the sales representative had me sign a contract that included 5 rat bait stations and 2 mosquito traps. On the installation day, the technician wasn't even aware that my contract included the rat bait stations. He only installed one mosquito trap and no rat stations. A second technician had to come back days later to install the second mosquito trap, but he was only able to install 3 of the 5 rat bait stations, claiming the other two were on backorder. Three weeks later, I was still waiting for the remaining two rat bait stations that I had already paid for. Because of the poor service and failure to fulfill the contract, I called customer service to cancel. I was told a request for cancellation and a refund would be submitted for review. After hearing nothing, I called back, only to be told that my refund had been denied. They also said there was no manager available to speak with because "upper management" had already made the decision. The customer service was terrible, and what makes it even worse is that Terminix never provided all 5 rat bait stations that were included in my signed contract. I paid for services and equipment that were never fully delivered. I would not recommend Terminix based on my experience.”

Jey via Google

“I am writing to ensure management is aware of the exemplary service provided by our Terminix technician, Herman. He deserves nothing but the highest praise for the way he handles his work and represents your company. Herman is always polite, professional, and incredibly knowledgeable. During his visits, he goes out of his way to keep us informed about the latest pest and insect trends in our neighborhood so we can stay ahead of any issues. His communication is flawless; he always lets us know exactly when he is arriving and when he is leaving. Furthermore, because we have a dog, we are deeply grateful for how mindful and knowledgeable he is regarding the products he uses, ensuring our pet's safety is always a priority. Herman truly goes above and beyond, and he is a massive asset to your team. I hope he receives the corporate recognition and praise he rightfully deserves!!! 👏🏽”

John Morlett via Google

“My Terminix technician, Anthony R. was friendly and very thorough in his assessment and treatment for mosquitoes and rodents. Appreciated his attention to detail and communication.”

Alicia K. Avalos via Google