Terminix of San Francisco, CA

“Extremely Disappointing Experience Multiple No-Shows!!! I’m extremely disappointed with the service from Terminix on ARDEN ROAD in Hayward. We made an appointment for our business for Saturday at 9:00 AM. We had employees and work scheduled that morning starting at 7:00 AM, and we specifically arranged our schedule around the Terminix appointment. Nobody showed up. We waited, and no technician ever came. On Monday, we called customer service to explain that the appointment was a no-show. The representative, SHAY told us that their system showed we had actually been scheduled for Friday, and that the technician had marked the job as “completed” at 10:23 AM. That makes absolutely no sense. Our business operates Monday through Friday, 7:00 AM–5:30 PM, and nobody from Terminix came to our business. We also have security cameras that can verify this. Shay apologized and acknowledged that the technician apparently did not provide any photos showing that they had even been at our location. We were then offered a “somewhat” free service and scheduled for Tuesday, September 1, between 2:00–4:00 PM. I even called about an hour before the appointment today to make sure the technician was actually coming. The customer service representative said she would ask the technician to call me. No technician showed up. No phone call. Nothing. At this point, we have now rearranged our business schedule multiple times, waited for appointments that were never honored, and received conflicting information about appointments supposedly being completed when nobody was even on our property. This is unacceptable SERVICE”

ajoyfulnoise Learningcenter via Google

“I cannot recommend this pest control service enough! We were dealing with a persistent pest issue that was quickly becoming a massive headache, and the technician who came out completely turned the situation around. From the moment he arrived, he was incredibly professional, courteous, and respectful of our home. He took the time to actually listen to our concerns, asking detailed questions about where we had seen activity rather than just rushing in to spray and leave. Here is why this service stood out as a definitive 5-star experience: In-Depth Inspection: He didn't just treat the obvious areas. He conducted a meticulous, top-to-bottom inspection of both the interior and exterior of the property, identifying structural gaps and potential entry points that we hadn't even noticed. Knowledgeable & Transparent: He was highly knowledgeable and took the time to break down exactly what kind of pests we were dealing with, their behavior patterns, and the precise treatment plan he was implementing. It was incredibly reassuring to have a technician who knows his stuff inside and out. Safe and Clean Execution: He applied the treatments with absolute precision, making sure everything was done safely and neatly. He was also incredibly mindful of our living spaces and took extra care around our property. Proactive Preventative Advice: Beyond just treating the current issue, he gave us excellent, practical tips on how to pest-proof our perimeter and minimize attractants to prevent future infestations. It is rare to find this level of dedication, work ethic, and genuine customer care these days. If you want the job done right the first time by a true professional who takes pride in his work, look no further. I will absolutely be requesting the same technician for all of our routine maintenance moving forward”

Damion Pylman via Google

“Worst service ever! Stay away! Their contract for remediation states very clearly you see it. We’re coming out right away. Good luck since you can’t contact the branch. You can only deal with their main Customer Service. They can only book days later. They are absolute failures! Sloppy job on remediation, leaves one trap per visit for what they call a nest. Their customer service makes the experience horrendous. The people that come out are kind their Customer Service front end are script, readers, incompetent, and have zero clue about what’s happening or what their contracts say. Run away.”

Cathy K via Google