Terminix of Columbus, OH

“We found Darrick to be very knowledgable, professional and pleasant. Ours was a project that required several visits to trap squirrels located in an area difficult to reach. Whatever the circumstances of the retrieval, Darrick was always easy going, courteous and sociable. We would recommend Darrick to anyone requiring a similar service and we would certainly prefer to work with Darrick on any future project.”

Juergen Klimke via Google

“Do not trust Terminix for wildlife exclusion! We hired Terminix a few years ago for a severe squirrel issue in our attic. We chose them because of their brand name, trusting they would stand behind their work. We spent a massive amount of money to have them replace all of our insulation and completely seal the entry points. Unfortunately, the execution has been a complete nightmare from day one: * Subpar Work: The initial "sealing" job was a total fail using what looked like SOS pads and spray foam. The squirrels tore it out in days, my dogs ate the debris, and I had to personally demand the technician use proper metal flashing to fix it. * Unprepared Staff & Wrong Diagnoses: When squirrels found an identical entry point on the front fascia, the first tech showed up without a ladder or attic equipment. The second tech incorrectly claimed I had a hole in my roof that wasn't caused by squirrels. I had to pay an independent roofing company to inspect it, take photos, and prove to Terminix that it was a standard wildlife entry point by the gutter. * Total Lack of Communication: After a brief attempt at a cage patch, the squirrels chewed right through the fascia again. I sent Terminix photos and video evidence of two squirrels looking out of the new hole. No response. * Operational Chaos: Recently, a tech showed up for an "annual inspection" with zero notes on our ongoing issue. She had no ladder, was completely unprepared, and thought she was checking for moles. She promised an escalation. It has now been two weeks of total radio silence. We paid an arm and a leg upfront, and our home is currently being damaged by pests under the "watchful eye" of Terminix. I am writing this public review because standard customer service channels have completely failed us. I need a manager to contact me immediately, send out a crew equipped with the proper ladders, and actually seal our home correctly as promised. I don’t understand what we are paying maintenance for and why technicians are sent to a home without being properly prepared? That is either a dispatching issue on the customer service side, or technicians just not using their CRM. It’s no mystery what is happening at our house and has been for the past three years while we have fun under agreement with Terminix.”

Michael Stiers via Google

“Faith was amazing! Super helpful, knowledgeable and easy to talk to. Great customer service. She even noticed and took care of a wasp nest on our door we hadn’t noticed. 5 stars”

Anne Zagar via Google