Terminix of Hanover, MD

“I am extremely disappointed with the lack of service and follow-through. They bill for services they did not render. Also, I have called multiple times requesting that a mice trap be picked up, but nothing has been done. The trap has now been disturbed and scattered throughout my backyard, creating a safety hazard and leaving my children without a safe place to play. What is most frustrating is that neither the local vendor nor the corporate office appears willing to take responsibility or resolve the issue. This level of neglect is unacceptable, especially when it involves the safety of a family's outdoor space. If this matter is not resolved immediately, I will be filing a complaint with the Department of Consumer Affairs. This situation is disgusting, unprofessional, and completely unacceptable.”

Birhanie Kindu via Google

“I hired Terminix to address an ant problem in my sunroom. The initial appointment window was missed, and after I called, I was asked if I could wait until later in the day. I had to reschedule because of prior commitments. At the rescheduled appointment, the technician arrived outside the scheduled window. During the visit, I asked whether the kitchen perimeter could also be treated because I had already seen ants there. The technician declined and stated that the ants would not be entering the kitchen. The following day, I observed multiple ants in the kitchen. I contacted the technician but did not receive a response. I then contacted customer service and was given another appointment window. No one arrived during that window, and no one contacted me. After additional calls, I was told the issue would be escalated, but I still did not receive service or follow-up. My frustration is less about the ants themselves and more about the repeated missed appointments, lack of communication, and difficulty getting the issue addressed after the initial treatment. Based on my experience, I cannot recommend this service.”

Cheryl Bailey via Google

“I've been trying to cancel my contract with Terminix for 2 years. I'll call and be told I cannot cancel until the end of the contract date so I call at the end of the contract date and somebody tells me something different. Then I have to wait for 2 hours just to talk with somebody to tell them once again that I am closing my account and not renewing services. They still send people to my house and now they sent me a bill yet no Services were done. I didn't even know I had a bill from them it went into collections because I didn't receive an invoice but then again I shouldn't have received an invoice because I canceled services with them over 2 years ago, everything was paid for at that time. Now once again I'm trying to cancel the contract that I already told them I wanted canceled 2 years ago and I'm getting the runaround from the customer service can't speak to a manager cuz apparently they don't have one. DO NOT OBTAIN ANY SERVICES WITH TERMINIX, THEY WILL SCAM YOU INTO CONTINUING A CONTRACT THAT HAS ALREADY BEEN CANCELED THEN BILL FOR SERVICES THAT HAVEN'T BEEN DONE!!! Save your money and go with another company!!!!!!!!”

J M via Google