Terminix of Laguna Hills, CA

“They assigned my order to Nicholas Fox, a Laguna Hills office technician. He was supposed to come on 09/03/2024 between 3:00 and 5:00 but did not show up. I called the headquarters to find out what was going on. Even they could not take hold of Nicholas. So, I canceled my order. I also talked to Mike Cerda, the local office manager. He apologized to his credit, and I made sure I didn’t want to reschedule my appointment. Moreover, I was inconvenienced twice when I received texts about random appointments, which I had to cancel immediately. All the correspondence is available for investigation into the matter. Later, I discovered that Nicholas had trespassed on my home and photographed inside my yard. Despite my calls to both the local office and my account manager, Maranda, I received no follow-up or resolution on the matter, which further added to my dissatisfaction.”

Farrokh Mojtahedi via Google

“Sean was absolutely outstanding. Was able to come early, was extremely friendly, professional, and able to assess our ant infestation immediately. Showed us the root problems, explained the solution and was extremely thorough. I give him a 12 out of 10 and give him my highest recommendation. To whoever is reading this, Sean has made us an even bigger fan of Terminix. Please make sure you give him a raise, bonus…preferably both! Bravo.”

Po-Sun Chen via Google

“I recently had an excellent experience with Terminix, particularly with Sean Wright and George, who both provided exceptional service. Sean came out to treat our home for spiders and ticks and went above and beyond by noticing we were being overcharged. He took immediate action to adjust this, which really demonstrated his integrity and customer care. Not only was he thorough in explaining the situation and treatment, but his proactive approach made a significant impact. George conducted our inspection and was equally impressive. We had a great conversation about fatherhood—he's a father of three—and it was refreshing to connect on a personal level. His professionalism and friendly demeanor added a personal touch to the overall service. Thanks to both Sean and George for their outstanding service and for making this experience so positive. I highly recommend Terminix for their professionalism and the genuine care they show to their customers.”

Chad Olesiak via Google