Terminix of Louisville, KY

“I’ve always had great service with Terminex. Today, I got a notification of someone at my front door and it was Larry C. bringing in my trash bin after completing my quarterly service. It’s the little things sometimes. Thank you for going above and beyond!”

Katelin Shouse via Google

“I am extremely disappointed with my experience with Terminix due to misinformation, poor communication, and lack of follow-through. On Saturday, 12/6, I called Terminix and spoke with a representative who signed me up for Pest 365. I was told this service included a free inspection, exclusion services (sealing holes around the home), and bait boxes. The cost was quoted as $250 to start and $43 monthly after the first two services, and the representative applied a discount, bringing the initial payment down to $199. However, when the technician arrived for the first appointment on Saturday, 12/13, he believed I was an existing customer who only needed new bait boxes. He had no work order for an inspection or exclusion services. I do not fault the technician at all. This was clearly a communication issue on the company’s end. After calling customer service multiple times, I was told to wait until Monday, 12/15, to resolve the issue. Eventually, another representative informed me that my account had been set up by a third-party company and was never properly transferred to Terminix. I was also told that exclusion services are not included in Pest 365 and would cost extra, directly contradicting what I was originally promised. I was assured that a district manager would contact me by Monday, but no one did. I called again and was told a branch manager would reach out.. again, no contact. When I called back on Thursday, 12/18, I was told my case had been closed and that a manager had contacted me, which was simply not true. After repeatedly trying to resolve this and receiving no response, I called on Friday, 12/19, to cancel my services. I requested a full refund and was told that even that was not guaranteed, despite the fact that no inspection or exclusion services were ever performed and only bait boxes were placed. This service was arranged for my grandmother’s home while she is currently hospitalized. I was trying to ensure the mouse issue was properly handled before she returned home, and instead I was met with misinformation and a complete lack of accountability. Overall, this experience was frustrating and deeply disappointing. I expected professionalism and clear communication, and unfortunately received neither.”

Kelsey J via Google

“I have been receiving routine pest control services at the business I manage in Shelbyville from technician Anthony Phillips, and am always impressed with my service. Anthony is always professional and thorough in his work. He takes the time to explain what he’s doing and demonstrates a great deal of knowledge about a wide variety of pest issues. He always addresses any concerns we have and is willing to answer any questions. He has ensured our workspace remains pest-free and safe for both employees and customers, and the attention to detail and consistent service make a noticeable difference. Highly recommend Anthony for anyone looking for dependable pest control services!”

Rachel Yanko via Google