Terminix of Madison Heights, MI

“We had the pleasure of having Matte as our technician, and he was absolutely amazing. After a miscommunication with our salesperson, I honestly was not planning on sticking with Terminix. However, because of Matte, I decided to continue services. He made me feel completely comfortable and confident in the services I was receiving. He was very informative, knowledgeable, and took the time to explain everything clearly while giving me helpful tips. He worked quickly, was professional, and got the job done efficiently. 10 out of 10 we truly appreciate his service!”

Rebecca Johnson via Google

“Huge window 12-5 nobody showed up. Took my whole day off to have nobody show up. Called and was on hold for over 30 mins… and then hung up… they were very unprofessional and gave me the run around. I will be sticking with ORKIN as I have never had these issues with them. Lost a customer right as I was about to fork over $400.”

Browgod via Google

“Hello! Our service tech Matte Higley is very through and very customer oriented. We would like him to be our assigned tech from here on. We have been with Terminex for over 20+ years. Very satisfied with our service especially with our old tech who we had for 17 years. In the past 18 months we have had at least 6 different techs. They have all done a great job however there is no continuity. We have to educate the techs about our nature yard and our visiting hummers, every time there is a new tech change, which has been several as I have commented on. I understand Terminex was purchased by an English company and there has been lots of internal and International conflicts during the transition. The way we see this very long transition is,the only thing that has been consistent is the inconsistency. Which is not our problem, however it has become our problem as I have mentioned. As I mentioned earlier, Matte Higley is a tech who we would like to continue handling our service, can someone make that happen for us??? I am also curious about 2 other items. Why is it that our area has become a revolving door for managers. Seems to me, that means the top management has no clue of what is going on or the new English owners have no idea how to run a U.S. company and what the priorities should be? Also one last item, the English companies name, I hope that does not replace the name Terminex, because that really doesn't fit here on the U.S. Like your service and your techs. Would like to have just one in the future. Thanks Lary & Deborah”

Lary Bailey via Google