Terminix of Memphis, TN

“I recently contacted Terminix for a wildlife issue I had in my crawl space. I requested a free inspection online. I didn't receive a confirmation email; so I called the 800 # the morning of the scheduled day to inquire and was told that I requested no contact 🤔. The inspector came out as scheduled, did the inspection, and gave me prices for the suggested work. Since I was going to get more work than expected, I decided to use their payment plan which required a credit check. Because I am a victim of fraud, my information is locked down and requires extra steps, unfreezing the account and contacting the credit bureau to obtain the needed information. The inspector still could not see the info. I suggested that he contact his credit dept and let them do it, and said he would do it when he returned to the office and get back with me later that day. Of course, I didn't hear back from him, I texted the following day to follow-up and no response. On that Monday, I contacted Terminix to voice my displeasures of the service received or the lack thereof. It wasn't untitled that the inspector attempted to contact me. Needless ro say, I had no desire to do business with a company that does not follow through. I'm not surprised that I did not receive a survey. Do Better, Terminix!!! 😡”

Saundra D via Google

“They keep sending bills and demanding payment for services they never even showed up to do. This service was not completed and we will not be paying it. The technician came to our house, put down traps and said he would come back. The technician said I was overcharged and to contact customer service, we did that but never received a return call. We called and called and called complaining we still had mice, they never returned to our house to complete the service. We still had mice and had to hire another service to actually get rid of the problem. This is a scam!”

Scott McKinney via Google

“First, I keep receiving texts from Terminix techs saying they are coming to my house for an appointment the next day. These are appointments that I have NEVER requested. My original appointment, the technician did not show up within the time slot, and I missed time from work for NOTHING. Ever since they've been reaching out with appointment times that I have NOT requested. Tonight, I got a text from PHILIP CLARK saying he was coming to my house for an appointment. I responded that I will not be home and he needs to not show up. He then calls me and for the first time someone explained that the service requires 3 appointments from three different techs. Terminix NEVER communicated this to me. Philip asked if he could still come out for the appointment. I said no because I am sick of the poor communication from Terminix. Philip then got emotional and told me don't go online and set appointments I don't want then hung up in my face like the rude crybaby he is. Again, I never requested an appointment beyond the first one that didn't show up. Nobody at this business can explain why appointments are being set for me that I did not request. I'm glad I told him no because I wouldn't want someone like him in my home anyway. Philip is the reason I will never use Terminix.”

Leigh Shabazz via Google