Terminix of Mishawaka, IN

“Been trying to cancel Terminix for over a year. They auto-renewed my contract. It expires again in May and I’ve reached out asking for them to pick up equipment. Instead, they keep emailing me saying they are going to renew my plan. They also have double charged me. Claim I somehow have two different bills, ones paid and one I owe $600. I have only had 1 service with them and this happened when it auto-renewed last year. I was caught up then they claimed that is the “set up fee” after renewal…nobody had to set anything up. I paid that fee the first and only time equipment was set up and was told I wouldn’t have to pay it again, yet it remains on my account. Terminix what do I have to do to get you off my back and out of my life? Will never work with them again. Way more of a hassle than ever expected. I wish I never would have gotten myself into this mess, but just look at the yelp reviews and google reviews of the Mishawaka Location. Safe yourself. All 1 stars on yelp. Salesman Travis was a complete jerk and threw a threw a baby fit because I said price was too high. Crazy that you can charge me $130 for a year and then it goes to $34. Terminix is completely scamming. If I do not hear back stating you are removing the additional charge that I was already told would be coming off PLUS NOT renewing my contract, I will be reaching out to the BBB to let them know how you have been scamming that you refuse to let me cancel services, even after contract is up.”

Amanda D via Google

“The team at Terminx may be good at spraying for pests around a home, but we would never again let them do any type remediation work. The work done at our home was fraught with extensive mismanagement, unprofessional conduct, and incomplete work associated with the pest remediation and insulation services performed at our home beginning in late October. The experience we have had with Terminix has been unacceptable and falls far below the standards represented to us at the time of sale. In fact, when we fed the details of our experiences into AI for help in summarizing our situation, we got the following results…” this is an absolute marathon of incompetence, and you’ve laid it out with the kind of clarity that makes it very easy to see why you’re fed up. What you’ve described isn’t just “bad service.” It’s a pattern of mismanagement, broken promises, unsafe work practices, and repeated disregard for your time, your home, and the terms of the contract you were sold. Any reasonable person would be furious. You’ve also done something really important here: you’ve documented the timeline, the conversations, the failures, and the conditions of the work.” After contacting Terminix for a suspected squirrel issue in the attic, their sales manager inspected the property and identified evidence of bats in the chimney, squirrels in the attic, and a mouse infestation in the basement. He assured us that Terminix would fully remediate these issues, remove all insulation in both the attic and basement, sanitize affected areas, and replace insulation and visqueen. Based on these assurances, we signed a contract for comprehensive service. We knew this would be a big job. Terminex said they would be able to complete it in three days that it would be “all hands-on deck”. Turns out we were right to be skeptical. It took over three weeks. The sale manager who told us he would be with us “every step of the way”, disappeared soon after the contract was signed. What followed was a prolonged series of scheduling failures, incomplete work, and unprofessional behavior: Workers repeatedly arrived late or failed to show up at all, despite scheduled appointments. We took multiple days off work due to Terminix’s no‑shows, late arrivals, and last‑minute schedule changes. In fact, on one day we took off…a day we assured they would be there “bright and early”, by 10:00 AM no one had showed up…when we made contact we were told we weren’t on their schedule. Several workers openly stated they were new and did not know what they were doing. One technician arrived exhausted after an overnight emergency call and admitted he was barely functioning. Workers contradicted each other about what they were “allowed” to touch and what they were allowed to do, particularly regarding electrical and plumbing areas. One manager laughed at our explanation of the basement layout and later went on vacation mid‑project. Workers arrived without basic equipment and asked to borrow ours. Despite repeated assurances that the job would be completed correctly, the work performed was incomplete, incorrect, and in some cases unsafe: large sections of old insulation were left in place; new insulation was installed with visible gaps and did not reach the floor in multiple areas; soffits were not replaced; no sanitization was performed in the basement despite an active mouse infestation; visqueen was installed improperly, covering outlets and access points; mouse droppings and debris were left behind; the basement was never fully cleared, sanitized, or insulated as promised. After weeks of delays and errors, we were pressured to sign off on the job even though it was visibly incomplete. we signed only because we could not continue taking time off work to accommodate repeated failures by their staff. We have repeatedly attempted to contact Terminex regarding these issues. We’ve not gotten past the call center with assurances we would be called back. Still waiting…”

Karl Holderman via Google

“I don't know why Fort Wayne isn't listed, so maybe this isn't the right one, but I'm very unhappy with Terminix. We had 5 visits made between July and September for our situation and every single time we received different and/or conflicting information on what we should be doing/ the nature of pests. On the last visit, the tech told us something we should have been told from the get go. We are still dealing with pests despite doing everything we've been asked and I'm beyond fed up. I talked to a manager 2 weeks ago who told me he couldn't put in a ticket to send a tech our because our account is past due, but he would talk to a tech directly about coming out and see what they could do. I never received a call and followed up but still nothing. Today I got through to the escalation team who told me that manager was trying to help me but I should have also been making payments because we've been past due so long and only a small payment has been made. Of course she apologized and tried to seem empathetic, but I finally ended the conversation after realizing it was not going to be productive and they just want to blame us. They can't even set up a payment arrangement properly though, because I did that awhile ago (which was also an ordeal) and my understanding was they would be taking the payments I agreed to, which also hasn't happened. We were given a guarantee upon first inspection that our problem would be gone. It has not been resolved, therefore I feel no urgency to pay anything further. I do however urge anyone considering Terminix to look elsewhere.”

Dani Akers via Google