Terminix of Newburgh, NY

“I had an exclusion plan that did not work, it's been almost a year now, we still have activity and no one is trying to solve my problem. I've requested services and I've had 3 no shows in the span of 2 weeks, I can not get in touch with anyone in management. This has been a nightmare. I paid them over $3000 to get this done and after a year I still have activity and want a refund. Do not hire them go somewhere else.”

Jennifer Gramuglia via Google

“I have had Ehrlich servicing my home for at least 15 years. My technician, Dom is wonderful. He always does a thorough job. He is efficient in his duties and always makes time to address any questions or concerns I may have. I highly recommend Dom and Ehrlich.”

Lee Smith via Google

“Zero stars if possible. Completely unprofessional and terrible customer service. Each time I call in for resolution, I am kept on the phone for 45 minutes with one rep after the next asking for the entire story recounted again, promising it's been escalated and a call back from a branch manager again and no one bothers to reach out to resolve. Find literally any other company to work with on your pest control needs. Poor communication from techs, no confirmations for appts, techs show up at days/times they are not scheduled with no regard for the fact that arrangements are having to be made around work etc to ensure someone is home to provide them access and then has the nerve to have an attitude that no one is available to provide them access. If they do show up they arrive either way after the designated window or way before with again, no regard for their customers work schedule/availability. Once a tech showed up way before the appointment window and proceeded to bang on the door endlessly like the police while I was on a video meeting for work. Communication and scheduling has been an issue for every appointment the entire year. On top of all of that, Terminix is also now trying to rip me off for the money that is owed back to me for being charged for cancelled services. 9/16/2025 No Call No Show for exclusion service 9/30/2025 Showed up with no appointment scheduled and marked the service as complete even though no one was home to provide them access to complete service and there was no way the tech could have accessed the area that required service 10/31/2025 - Called to cancel pest control and exclusion service by end of day as notice stated cancellation must be requested by 10/31. For whatever reason I was charged the full price of $309.29 for the renewal way back on October 9th even though I had until EOD 10/31 to cancel. Representative scheduled a follow up exclusion appt for 11/7 in an attempt to resolve the previous no call/no show and the exclusion follow up that was never completed in the previous/already paid for term. 11/7/2025 - No call, no show 11/28/2025 - Rep noted that branch manager Joseph Barrett would be reaching out to resolve the inquiry by end of day. Branch Manager never reached out 12/1/2025 - Called back in to Terminix for resolution on refund amount. Exclusion treatment was refunded a prorated amount from date I requested an escalation to a manager rather than from the date of the original cancellation request. Rep noted a Branch Manager would follow up and reach out again. Branch Manager did not reach out or follow up. 12/4/2025- Terminix has the nerve to call me stating there is a past due balance in the amount of $60 because they still did not have it registered in their system that the pest control service was cancelled. Rep notes again that the service has been cancelled, and "escalates" to branch manager again promising a call back regarding the incorrect amount refunded. 12/15/2025 - As of today, still no callback from branch manager or resolution from Terminix.”

Camille Wallace via Google