Terminix of Norton, MA

“This was, without question, the worst experience I have ever had with any service provider. I have never left less than a 5-star Google review for any other business, and that includes buying a used car from a dealership. Let that sink in before you hire Terminix for anything, especially a larger or more complicated job. What I got was 6 months of poor communication, delay, indifference, and zero accountability. I raised legitimate questions about workmanship and quality on a sensitive, expensive crawlspace job and was met with 0 actionable follow-up for weeks. When you have thousands of dollars tied up in a job involving infestation remediation and your home, that is completely unacceptable. The situation got even worse when Terminix eventually admitted they could not complete my crawlspace jobs they sold me. This was not some hidden condition that appeared midway through the work. It should have been obvious from the beginning with a basic inspection and a simple measurement of the crawlspace clearance. Instead, they sold the work first and figured out feasibility later. That left me paying for “half” of a remediation solution that made little practical sense. Then came the billing and refund nightmare. After all of this, getting the agreed adjustment/refund actually processed became its own separate ordeal. It took endless follow-ups with the branch and repeated useless contacts with corporate customer service. Corporate’s entire role seemed to be taking notes, “adding them to the file,” and telling me they would contact the branch. That accomplished essentially nothing. They seemed to be intentionally set-up to avoid a real escalation path or ownership. No one who seemed both able and willing to actually fix the problem. My experience with Terminix dragged on for more than six months. That is absurd. No customer should have to spend that kind of time chasing a company just to get basic responses, basic accountability, and billing corrected to reflect what was already agreed. Even after finally bringing it to an end myself, I am still not confident in the quality of the work I was left with. Avoid this company. Especially if the job is important, expensive, or requires any competence in communication, project management, or accountability.”

Nicholas Zampa via Google

“My pest control specialist, Tim, thoroughly explained things to me. Was patient, went above and beyond to ensure my comfort in not only the process, but products being used and reassured me I can reach out at any time…which I have and he is very responsive.”

Danielle Canty via Google

“Kevin has been my inspector for a long time. I appreciate his thoroughness and professionalism. He is always available to answer questions and communicates well. He is also friendly.”

Lisa Simmons via Google