Terminix of St Louis Park, MN

“I use Terminix for my quarterly pest service. Yesterday we noticed that both of our cars had mice droppings in the interior, inevitably meaning mice were in the garage and getting into our vehicles. I called Terminix on a Tuesday explaining the situation and that it was an urgent matter and was told the soonest someone could come out was.......Saturday. I explained again that we literally had mice getting into our vehicles (not to mention we have 3 small children who ride in them daily), and that as a regular customer I couldn't wait 4 days for someone to come out. When asked if there was any way to get someone out sooner I was told "NO, Saturday is when we can come out." I am now going through customer service who in turn told me "it could take 24 hours for someone to get in touch with you". Obviously I will be going elsewhere at this point and will be cancelling our regular service, but very disappointed at the customer service and zero craps given about the urgency of the matter. It's too bad as the techs that come to the house for our regular service have been pleasant to deal with.”

Paul Siedow via Google

“I scheduled a service and no one came. then i was told it wasn't entered into the system. so i rescheduled for the following day and the same thing happened. apparently, it was sent to a manager, who also didn't reach out. i'm now on the phone (on hold for 10 minutes) to try to have a manager resolve it. unsure if i will go with terminal or it's competitor.”

Gayle Crandell via Google

“I have been waiting for more than a month to get services done at my house. Terminix has me paying monthly but have yet to have someone to my house at all! I have tried calling multiple times and every time they tell me someone will call me back. I haven't received that phone call. Now all I want is to cancel and I can't even get a hold of them to do that! Terrible customer service. I would not recommend using them for any reason!”

Stephanie Hullum via Google