Terminix of St Louis Park, MN

“I had a huge hornet’s nest that needed to be treated and removed, so I called Terminix yesterday and was pleasantly surprised that they were able to get me scheduled for today. Curtis did a great job taking care of everything. He was professional, friendly, and communicative throughout the process, and made sure the job was done thoroughly. I really appreciated the quick response and excellent service. I would definitely recommend Curtis and Terminix!”

Courtney Slice via Google

“We are extremely disappointed and frustrated with Terminix and the services we received. We paid approximately $1,500 for guaranteed rodent removal and a one-year warranty. Unfortunately, throughout our time with Terminix, there was no meaningful progress in resolving our mouse infestation in the attic. In addition to the lack of results, the customer service we experienced was consistently unprofessional. The local team was often rude, dismissive of our concerns, and extremely unresponsive. There were multiple occasions where weeks passed without any communication. When appointments were finally scheduled, technicians frequently failed to show up. My husband and I are both healthcare professionals, and we used valuable PTO to be home for these appointments, only to have no one arrive and no communication explaining the absence. During one of the visits, Terminix technicians also caused significant damage to our newly installed hardwood floors, leaving two large scratch marks. We were initially told that the damage would either be repaired or that we would be compensated. Since then, however, we have received no follow-up despite repeated attempts to resolve the issue. We are still paying for services through this year due to the one year guarantee, yet we have been trying since May to obtain answers and request a refund. I have called corporate numerous times and have left 9 separate messages. Every representative has assured me that someone would contact me within 24 hours. That has never happened. Instead, each time I call back, I am told that my case has been dismissed or closed without any explanation. To date, I have not spoken with a single person who has addressed our concerns or has ever given me a call back as promised. Because Terminix failed to resolve our rodent problem, we were forced to hire another pest control company at additional expense. We have now paid thousands of dollars for a problem that Terminix guaranteed they would solve. This entire experience has been unacceptable—from the lack of results, poor communication, missed appointments, property damage, and complete failure to provide any meaningful customer service..”

Kayla Sauve via Google

“I setup an estimate for emergency animal removal. I called the day of the scheduled appointment to confirm that someone was going to show up. The first person I talked to said hold on, and placed me on a 5 min hold and then hung up on me. I called back and spoke to a different person. That person said they didn’t have any info to provide aside from the fact that an emergency estimate was scheduled. They said they would reach out to the inspector and have them contact me. No one ever contacted me and no one ever showed up. I do not recommend giving this company your business. Unprofessional.”

Anthony Hernandez via Google