Terminix of St Louis Park, MN

“I’ve experienced the same frustrations as other reviewers. I’ve called 4 times for an exclusion service visit. Two different appointments were scheduled. No one showed up of called for either appt. I called again and was told the district manager for my area would call. After a week with no call back I called again. I wanted the direct number for my local office. I was told they can’t provide that service but they would send another email to the district manager. After again not getting a call back I called again! This time I told them I wanted to cancel all services and wanted a full refund of the annual exclusion fee I paid. I was transferred twice and was told I’d get a call back regarding my refund request. I wonder if I’ll get a call back. I strongly doubt it.”

Sheri A via Google

“Two scheduled appointments and no one showed up. Company seems sketchy. Update: Third time must be the charm. I rolled the dice 🎲 and have been having luck so far. From 1 to 3 stars as of 10/09/24.”

Queen 八十八 via Google

“If I could zero starts I would! I can’t describe the amount of stress and frustration that hiring this company has caused. Hired them for exclusion and pest control service. The initial appointments, they were quick to come out so they could bill me. Only problem is that the first service was exclusion, but the tech did a terrible job. He missed several entry points and the pest control tech stated that in his report the next day. The pest control tech suggested that I call and have the exclusion tech back out to finish the job. Here we are, 6 weeks later and a dozen calls into customer service to state complaints about not getting a call back to discuss the issue. They have the national company and the local branch, but the national company can’t do anything to assist me. They keep telling me that the local branch will call me and they just do not! At one point, I had the national branch actually schedule me another appointment to have the exclusion work completed and guess what - The tech didn't show up! That day I called the customer service line twice to assure that he was coming out. They stated that they sent him messages to call me and give me an accurate time window and I never got the call. After the no call no show, I again called customer service and then they had the audacity to tell me that the appointment was not "confirmed", yet the first two agents that I spoke top that day said no such thing. I cannot believe the lack of communication and organization in this company. Honestly this feels like a complete scam to bill me and hide without completing a service. Now here I am with a pest problem still and an invoice that I am disputing for WORK NOT COMPLETED, BUT AGAIN, CANNOT GET THE LOCAL BRANCH TO CALL ME BACK!!”

Justin Hansen via Google