Terminix of Sterling, VA

“We scheduled Terminix for Thursday. However, on Tuesday we got a call from the inspector saying, “I will be in your city, can you please be in the house at eleven?” My husband explained that he was at work and could not come. Instead of honoring our scheduled appointment, the inspector insisted it would be better to do it that same day since he was nearby and kept pushing us to make it work. My husband politely declined and called customer service to inform them that we were being pressured to move the appointment from Thursday to Tuesday. Several minutes later, he received a text message asking if he had called customer service (??), which felt very inappropriate and unprofessional. Moving forward, Roger arrived, opened the attic, and immediately said, “Oh my God, you have a raccoon and mice.” While that is true, the situation quickly turned into a high-pressure sales pitch. Roger went back to his car and then told us we needed to resolve everything that same day, pushing a full roof remediation for $6,700. My husband asked for a detailed quote and explained that he could not commit to the first option and needed to explore alternatives. Roger refused to provide a proper, itemized quote and instead handed over a generic Terminix brochure that had no personalized pricing or scope of work whatsoever. For the actual treatment, we had Luicido, who was excellent. He handled the pest treatment professionally, was respectful, informative, and clearly cared about doing quality work. He even tried calling Roger multiple times to help clarify things for us, which we really appreciated. I later spoke with Roger again and requested a detailed quote. He claimed he was not providing one because we might use it to compare with other companies and that they would “use Terminix’s quote against them,” which is honestly bizarre and not how normal business works. After a 5-minute back-and-forth, I again requested a quote and stated we would not be moving forward. Roger repeated that he would not provide a quote because we were seeking other inspections and suggested he could speak with us after we received other companies’ quotes. We still do not have a quote. To this day. Edit: I changes from 2 stars to 1. This response that they post here asking to email them is pointless. I emailed. They never responded. So they are trying to create an illusion like they respond, if something happens. It's false.”

Luba Gritsunov via Google

“After hearing occasional scratching noises in the attic, we scheduled a professional inspection to prevent the issue from getting worse. The company identified small entry points near roof vents and installed protective barriers while sealing vulnerable openings. The project took several hours from inspection through cleanup. Compared to before, we feel much more comfortable knowing the attic is properly secured against future pest problems. The technicians also explained how sealing small gaps early can prevent more expensive insulation or wiring damage later. It was a preventative service that provided immediate peace of mind.”

Steve Rose via Google

“I had a very disappointing experience with Terminix. The local representative verbally quoted me one price, but the contract reflected a higher amount. This discrepancy was not clearly explained at the time of signing. Since then, I’ve made multiple attempts to have the billing corrected, but I have not received any meaningful support or resolution. Communication has been poor, and it feels like once the contract was signed, customer service became a low priority. They were very responsive when trying to secure my business, but that level of responsiveness did not continue afterward. I am extremely dissatisfied with how this situation has been handled, particularly regarding billing transparency and follow-up. I will be reporting this matter with full documentation to the appropriate consumer protection channels.”

H Henry via Google