Terminix of Windsor, CT

“I recently had Terminix complete a rodent exclusion/rodent guard installation at my commercial office property in Avon, and I have to specifically recognize Rich, the lead installer, for the outstanding work he performed. From day one, Rich went above and beyond to make sure the job was done right. He was professional, detail-oriented, respectful of the property, and extremely hardworking. He came back multiple times to ensure every area was properly sealed and tightened up, even working on a rainy Saturday to make sure the job met his standards. That level of accountability and work ethic is rare today. When I first met Rob from Terminix, he told me he was assigning one of his best installers to the project, and he absolutely delivered on that promise. This was not an easy job, and as a commercial property owner, I can confidently say I’m very pleased with the overall result. What impressed me most was that Rich approached the work the same way I would have myself if I had the tools and equipment to do it. That says a lot. Terminix should be grateful to have employees like him representing their company. Now we’ll let the exclusion system do its job over time, but based on the quality of the installation and attention to detail, I feel very confident in the work that was completed.”

Christian C. via Google

“Kareem W is so wonderful to work with. I was concerned when we had to get another inspector and he set my mind at ease right away. He has a great demeanor and friendly. When I called for an in between visit, he prioritized my request and came bright and early. He listened to my concerns and answered all my questions. He even took the time to go to other areas of the house I did not mention. It’s never easy dealing with pest issues, and Kareem left making me feel better and protected. I definitely recommend and look forward to working with him again.”

amber m via Google

“I called Terminix to come out and handle a bee issue. The inspection was scheduled for the following day between 10–12. Prior to the appointment, the inspector called to let me know they might be closer to 1 PM since they were finishing a job in Brooklyn, CT and I’m located in Windsor Locks. In my opinion, that was great customer service on the inspector’s part, but poor scheduling by the company. Around 12:45, I received another call from the inspector saying they were just leaving and would be about 49 minutes away. I agreed, as I needed the job done. They ultimately arrived around 2:05 PM. I moved forward with the inspection and paid for the service. The inspector then told me the tech would return the following day to complete the exterior work to make up for the scheduling issues, which I agreed to. The next day, the appointment window was scheduled for 12–2. I got home around 4:30 PM and no one had shown up. I called customer service and was given the runaround, then told a manager would call me back. After waiting over an hour with no response, I called back and canceled the service. I was offered $50 off and a new appointment for the following day, but I declined. At that point, it wasn’t about the discount, I needed a company I could trust to show up when they say they will. Lastly I want to state that the inspector had amazing customer service given the position his company put him in. He went extra miles to try and resolve the poor customer service that terminex provided but at the end of the day it wasn’t enough.”

Sean Twitchell via Google